Nokia Siemens Networks has launched Customer Experience Management (CEM) on Demand portal. CEM on Demand provides a new portal as a single entry point to dashboard views of mobile operators’ key performance indicators (KPIs) and recommends actions they can take to improve their customers’ experience.
“Understanding, listening and reacting positively lie at the heart of strong relationships. This Valentine’s day, we want to put a little love back into how people feel about their mobile operator,”said Amiram Mel, Head, Customer Experience Management, Nokia Siemens Networks.
Nokia Siemens Networks’ CEM on Demand comprises various “content packs” combining sets of customer-centric reports and dashboards that show the insights derived from KPIs for networks, services and devices. Based on these insights, the portal recommends action to be taken to improve the customer experience. By choosing the content packs that are relevant for their organization, operators can adopt a phased and manageable approach to address the most important factors impacting their customers’ experience.