Netxcell Limited has launched the Single IVR (Interactive Voice Response). The Single IVR system is an advanced technology platform that enables corporates, telecom subsrcibers and anyone using the system to do away with multiple IVR platforms. By using the Single IVR platform customer can now configure all their IVR requirements on this platform – they need not have separate IVR systems for Customer Service, Song Downloads, CRBT (Caller Ringback Tone), and other Value added services.
According to global report on the Speech Technology Market has revealed the IVR market will reach a forecasted $20.9 billion by 2015. Generally, IVR systems are extensively used by small, medium and large companies to re-direct calls to relevant customer service agents to enable them to better serve their customers. IVR systems in themselves help companies manage cost by eliminating the need for setting up call centers and managing it.
Commenting on the launch, Debasis Chatterji, CEO, Netxcell Limited, said, “The Single IVR solution from Netxcell is an outcome of a cumulative focus on the pain points of both the telecom operators and the customers in order to come up with an effective solution. Netxcell Single IVR system can effectively replace the existing multiple IVR system. A single short code will suffice the entire application which will make it very easy for the customers as well, as it also provides a comprehensive and highly in-depth billing system that will enhance customer’s satisfaction”
The IVR system has emerged as an alternative to using call centres where the costs are huge and recurring. It replaces the need for agents, supervisors and training to a call centre team and therefore cuts down significantly on costs and time to market.