Cisco has announced a bevy of new services and capabilities for the Cisco Unified Communications Manager platform. The services and capabilities are part of what is called Cisco Unified Communications (UC) Release 9.0 and directly address many of the key challenges IT managers are facing today as they seek to “collaboration-enable” their employees both in the office and on-the-go.
Nick Ciesinski, Network Architect, University of Wisconsin, said, “We have relied on Cisco Unified Communications for several years, and this latest version brings several updates that answer pressing business needs: voice traffic has increased exponentially on our network, especially during peak times when applications are due for enrollment and financial aid. Native queuing gives us a way to automate the handling of those spikes in call activity. Additionally, video is becoming increasingly important on our campuses, and URI dialling will ease the process of placing such calls. Plus, the centralized licence management will save time and effort.”
Thomas Wyatt, VP & GM, Cisco, said, “Enterprise IT managers want to address user demands for access to collaborative technologies on a variety of devices. At the same time, resellers are looking to enable IT managers to maximize the value of existing investments while they transition to next-generation collaboration technologies. Cisco UC Release 9.0 does all of this.”