Jacada has appointed Guy Yair as Co-Chief Executive Officer (Co-CEO). Yair was previously appointed as Senior Vice President and General Manager, EMEA and APAC in mid-2011 and is now appointed to the role of Co-CEO to share the leadership of Jacada alongside Co-CEO Gideon Hollander. At Jacada, Yair will oversee Global Business and Operations. His focus will be on developing strategic global partnerships and local sales channels for both the new mobile customer service product line, Jacada Mobile Agent, as well as expanding the traditional customer service product lines.
Gideon Hollander, founder and Co-CEO, Jacada, said, “I am very pleased to have Guy join me in leading Jacada with his extensive experience in building innovative go to market platforms and penetrating new markets. Guy’s leadership will be critical in the launch of our new product visual IVR product, Jacada Mobile Agent, which represents the next generation of technology connecting customers with companies.”