To further strengthen its leadership team, Snapdeal has appointed Dharmarajan K as Head – Customer Service. In this new role, Dharmarajan will be responsible for strengthening the company’s efforts towards building world-class customer service operations. He will be a part of Snapdeal’s leadership team and will lead customer service operations.
Dharmarajan has an experience of over 15 years in senior leadership roles with expertise in Customer Experience Management, Green-Field Set-up and Start-ups across multiple sectors –E-commerce, Telecom and Financial Services. He has worked for organizations like Etisalat, Bharti Airtel, ICICI Bank and Flipkart.
Prior to joining at Snapdeal, he was head of customer service operations at Flipkart where he played a key role in bringing a paradigm shift in customer experience management through process and product innovation, new-age service parameters, deep customer insights, people and partner collaboration.
Rohit Bansal, Co-Founder, Snapdeal, said, “Customer is at the heart of what we do and providing our customers the best experience is our top-most priority. Dharma in his previous roles has successfully built great customer experiences for complex and multi-dimensional organizations. We are extremely excited to have him on board and look forward to working along with him to build world-class customer service and thereby create life-changing experiences for our customers… See more