Rackspace has announced that it will offer Fanatical Support and premium managed services for Microsoft Office 365. With two new offerings, Fanatical Support for Office 365 and Rackspace Managed Services for Office 365, customers can purchase multiple Office 365 services from Rackspace, including migration assistance and tier-one support, as well as premium managed services for Office 365 licences not originally purchased from Rackspace.
Rackspace has supported Microsoft Exchange for more than eight years. This new announcement extends the relationship with Microsoft to support customers across the Office 365 suite who are looking for an increased level of support.
Rackspace support for Office 365 will include two solution offerings:
Fanatical Support for Office 365 – Rackspace will sell and offer tier-one support for six Office 365 business and enterprise plans, including Office 365 Business Essentials, Business, Business Premium, ProPlus, Enterprise E1 and Enterprise E3. Customers will receive free Microsoft Exchange migrations and Fanatical Support from a team of Cloud Office specialists.
Rackspace Managed Services for Office 365 – Rackspace will offer a premium level of support and advisory services for mid-market and enterprise-level customers on top of Office 365 plans through either Rackspace or Microsoft. This level of managed support includes Exchange migrations, onboarding and deployment assistance and tier-one troubleshooting, plus Advisory Services from a dedicated account team to help configure Office 365 to best fit customers’ unique business IT needs.