With the recent customer wins like Adidas, Aditya Birla Online Fashion, Hyundai and adoption by companies like Mercedes Benz, Jabong, Reliance Commercial Finance, MakeMyTrip.com and many more, Oracle has observed a strong momentum for its Customer Experience Solutions in India. The rapid growth of the Cloud Customer Experience business at Oracle is because companies want to differentiate, enhance and grow their CX experiences for better business results. Customer experience (CX) remains a huge priority for global organizations to not only meet consumer demands, but also to increase revenue.
Customer choice in the marketplace is at an all-time high, and a company’s success is now directly correlated to meeting consumer demands and expectations with a simple, consistent and relevant experience that drives them to purchase and return again. Creating a great customer experience means delivering these qualities consistently over time across the entire customer lifecycle. Exceptional customer experiences create loyalty, advocacy, and repeat business that drives success. Customer experience solutions help companies and organizations transform their existing operational systems and infrastructure into a differentiated customer experience across the customer lifecycle preventing revenue loss and increasing customer satisfaction…Read more