With an increasing number of manufacturers looking at Internet of Things (IoT) for maintenance and services, Pegasystems is increasingly working on solutions in the sector. The US-based company is devising solutions for its clients such as Philips as a part of its suite in customer services business.
Alan Trefler, Founder, Chairman & CEO, Pegasystems, said that customer support services contribute to around half their revenue in one form or the other. One of the new sectors are manufacturers who work in the space of IoT using their services in the warranty to service machinery and consumer facing devices. They have utilized their core technology with process automation, tracking and fulfilment services …Read more