Technology Reshaping Customer Experience

We are seeing several disruptions happening in our everyday life and it is really unbelievable. Disruptions on the internet in some forms or other can be easily forgotten, but the disruptive world wide web is no longer the same that it was when it first debuted. Massive amounts of data are getting generated and many don’t know how to manage the data, which many say is the new oil. Thanks to the great man, Sir Tim Berners-Lee, a British computer researcher then working at CERN in Switzerland, who has originally conceived three technologies that still underlie much of the WWW today – HTML, URL and HTTP. The hard fact is whatever we do over internet, are getting stored in somewhere in some form.

Source: Technology Reshaping Customer Experience


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