Tag: BPO

HP announces new BPO Analytics Services

HP announces new BPO Analytics Services

HP Enterprise Services has announced new Business Process Outsourcing (BPO) analytics services designed to accelerate discovery of growth opportunities, efficiencies and cost savings while supporting improvements in compliance and mitigation of risk.

With the new HP Business Analytics Services, skilled HP BPO professionals analyze structured and unstructured data using proven best practices and methodologies to derive insights, facilitate decisions and define recommended actions for clients….See More


Serco opens Global BPO Division

Serco has launched a new global BPO division that will improve the services Serco provides to its customers and enable it to target global opportunities both in the public and private sector. Also referred as the Global Services division within Serco, it heralds the emergence of a formidable top-tier BPO player, both within the international and Indian markets, with revenues in excess of $ 1 billion by the end of this year.


Tom Riall, CEO Designate, Global Services, Serco said, “The evolution of the Global Services division supports Serco’s vision to create a leading international Business Process Outsourcing Company. We will now be reckoned as an end to end service provider offering the complete spectrum of business services to customers in the public and private sector around the world, by combining Serco’s front end service capabilities along with world class middle and back-office capabilities. Furthermore, the Global Services division will work alongside other regional divisions in order for Serco to deliver fully integrated services for our customers, thereby making us a one-stop destination for existing & potential clients. As we speak, the integration of Intelenet with Serco is significantly done, and it has been extremely smooth without disruption to any of our operations or employees.”


Susir Kumar, Executive Chairman Designate, Global Services, Serco said, “Serco’s Global Services division which is focussed in the BPO space will be ending the year with revenues in excess of $1bn and will have over 50,000 employees delivering service across 10 countries. With this we would be potentially amongst the top 10 BPO players globally, amongst the top 5 BPO players in Europe, and amongst the top 4 India based BPO players and the largest supplier of services in the domestic India BPO market.”

Capgemini launches BPO Supply Chain Management Services

Capgemini launches BPO Supply Chain Management Services

Capgemini has launched its Business Process Outsourcing (BPO) Supply Chain Management Services. With three key solutions – Order Management and Fulfilment, Logistics Management, and Sustainability Services – this new service line consolidates existing expertise, tools and processes to manage and optimize all facets of enterprise supply chains in a sustainable way. Capgemini will act as a supply chain orchestrator to optimize operations, collaborate with partners for multi-modal logistics services and serve client shippers independently from logistics service providers.

Hubert Giraud, CEO, Business Process Outsourcing, Capgemini, said, “Capgemini is a leading global BPO provider with a rich heritage in providing supply chain services to some of the world’s largest and most complex companies. This consolidated offering brings together the wealth of knowledge, techniques and tools that Capgemini’s BPO business unit has honed since its inception, to provide services to meet customers’ needs in the ever-changing supply chain landscape.”
Capgemini’s BPO Supply Chain Management Services will offer supply chain orchestration and optimization to enable transaction processing and logistics management on behalf of its clients. At its heart, Supply Chain Management is a business process. By bringing an outsourced managed services delivery model to address supply chain issues, companies can leverage the process, technical and operational expertise that is a BPO service provider’s core capability.

We believe that this relationship will considerably improve our order management and delivery performance through shorter lead times, better quality and increased efficiency, while Nokia Siemens Networks will focus more intensely on the customer facing aspects of order management,” said Johannes Giloth, global head of Supply Chain, Nokia Siemens Networks.