Illes improves Customer Service Using QlikView On iPad

QlikTech has announced that Illes Seasonings & Flavors has deployed QlikView on iPad to improve customer interactions by giving field sales representatives’ access and insight into critical customer data, anytime and anywhere.  Using QlikView on iPad, Illes, a Texas-based manufacturer of spice blends, flavors, and sauces for restaurants and food companies, can give its customers complete and instant visibility into their product data and transactions, all with the mobility and ease-of-use of the iPad.

 

“We strive to provide our customers with highly customized solutions. To meet that goal, it’s essential for our sales reps to be able to access real-time product data and supply chain updates from the field when they meet with customers.  Having the powerful user-driven business intelligence of QlikView on the iPad allows us to greatly improve our customers’ experiences and overall satisfaction.  Based on the great results we’ve already seen, we’re in the process of deploying QlikView to our purchasing and supply chain processes,” said Les Howell, Executive Director of IT, Illes Seasonings and Flavors.

To improve its customers’ experiences, Illes rolled out the QlikView on iPad Business Discovery platform to its sales representatives with the help of Axis Group delivering the QlikView Business Discovery solution on premise, in the cloud and on demand. Axis Group worked with Illes to quickly develop a sales reporting tool which gave sales reps the visibility they needed to show customers real-time information about products and availability.

 

“We are thrilled to offer our customers QlikView on the iPad technology. With QlikView on iPad, companies like Illes have the ability to react quickly and efficiently to data and unlike any other offering, users can interact and analyze that data to help customers make informed business decisions in the field,” said Randy Gonzalez, Director, Axis Group, LLC.

 

“QlikView on iPad’s ease of navigation and compelling touch interactivity give business users new levels of insight whenever and wherever they want. Users can explore information any way they choose, helping sales teams like Illes’ transform the way they collaborate and interact with customers,” said Jeff Boehm, VP, Global Product Marketing, QlikTech.

• Technology